Thank you for shopping with Longai. Below is our shipping policy outlining delivery timelines, charges, and procedures within Bangladesh.

1. Delivery Coverage

Longai delivers nationwide across Bangladesh through trusted courier partners.

We currently do not offer international shipping.

2. Order Processing Time

• Orders are processed within 24–72 hours after confirmation.

• Orders placed on public holidays may be processed on the next working day.

• Confirmation may require phone call or SMS verification.

3. Estimated Delivery Time

Delivery time depends on your location:

• Inside Dhaka: 1–3 working days

• Outside Dhaka: 2–5 working days

Delivery times may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Unavoidable logistical issues

4. Shipping Charges

Shipping fees are calculated at checkout.

Typical charges:

• Inside Dhaka: BDT80

• Outside Dhaka: BDT130

Free shipping may apply during promotional campaigns or on orders above a specific amount.

5. Cash on Delivery (COD)

We offer Cash on Delivery across Bangladesh.

Please ensure:

• Someone is available to receive the parcel

• The correct payment amount is ready at delivery

Courier may charge a re-delivery fee if the parcel is refused without valid reason.

6. Order Tracking

Once your order is shipped, you may receive:

• A confirmation SMS

• Tracking details (if available)

For tracking support, contact us with your Order ID.

7. Failed Delivery Attempts

If delivery fails due to:

• Incorrect address

• Unreachable phone number

• Refusal to accept parcel

The order may be canceled or require advance payment for re-shipping.

8. Damaged Parcel During Delivery

If your parcel appears damaged:

• Record an unboxing video immediately

• Report within 48 hours

• Provide clear photo/video evidence

Claims without proper proof may not be accepted.

9. Contact Us

For shipping inquiries:

Email: infolongaibd@gmail.com
WhatsApp: +8801918432602
Business Name: Longai BD
Location: Dhaka, Bangladesh