Longai values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information:

• Full Name

• Phone Number

• Email Address

• Shipping Address

• Billing Address

Payment Information:

• bKash / Nagad transaction details (if applicable)

• Card payment confirmation (we do not store card details)

Technical Information:

• IP address

• Browser type

• Device information

• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Confirm orders via phone/SMS

• Provide customer support

• Improve our website and services

• Send promotional offers (if you opt in)

• Prevent fraud and misuse

We do not sell or rent your personal information to third parties.

3. Payment Security

All payments are processed through secure payment gateways or verified mobile banking systems. Longai does not store your debit/credit card details on our servers.

4. Cookies

Our website uses cookies to:

• Improve user experience

• Remember cart items

• Analyze website traffic

You may disable cookies in your browser settings, but some website features may not function properly.

5. Data Protection

We implement reasonable security measures to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

We may share necessary information with:

• Courier partners (for delivery)

• Payment service providers

• Website analytics tools (e.g., Google Analytics)

These third parties are obligated to protect your data.

7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of incorrect information

• Request deletion of your data (where applicable)

To make such requests, please contact us.

8. Data Retention

We retain your order information for record-keeping, accounting, and legal purposes unless you request deletion.

9. Changes to This Policy

Longai reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy, please contact us:

Email: infolongaibd@gmail.com
Phone/WhatsApp: +8801918432602
Business Name: Longai BD
Location: Dhaka, Bangladesh